Frequently Asked Questions


Here are some of our most asked questions, if you don't find what you are looking for, visit the Contact Us page to get in touch!

Do you offer next-day delivery?
We may be able to offer next-day delivery, please get in touch with our customer support team to check availability of this service.
Do you need my paint code to paint my item?
No! We use a state-of-the-art paint tech system which allows us to retrieve your paint code directly via your vehicle registration number! There is no need to provide a paint code at any stage!
Do you offer a fitting service?
Unfortunately we do not at this time! However, we are looking to develop a UK nationwide installation service in the near future! Watch this Space! We can still provide you with expert recommendations for the fitting of our products just ask one of our expert customer support operatives!
How long will it take to process my order?
We usually process all orders placed before 4pm the same day, Monday – Saturday. If your order was placed after 4pm it would be processed the following day and if your order was placed on Sunday, your order would be processed on the following Monday. We do not process orders on bank holidays or public holidays.
Is VAT included in the price?
Yes, as standard all pricing on our website is including VAT, there is however a handy VAT switch button in the top right-hand corner so you can check out the price excluding VAT if you need to! We have a motto at Buy It Online, the price you see is the price you pay! We can ensure there are no surprise costs at checkout!
What is an aftermarket part?
An aftermarket product is a non-original replica of the original item, they are manufactured by alternative manufacturers to genuine manufacturers. We ensure that all our products are manufactured to the highest of qualities, you won’t be able to tell the difference!
Can I install my item myself? Is it easy?
We recommend that all components are installed by a reputable third-party such as a local body specialist. The majority of components are easily installed independently, however. If you need support with the installation of an item, get in touch, we will be more than happy to assist!
Will my MOT fail with a damaged wing mirror unit?
Your vehicle is required to have at least two operational rear-view mirrors, one of which MUST be the driver’s side wing mirror unit. For example, you would pass an MOT with advisory if your internal rear-view mirror and the driver’s side wing mirror were both operational but your passenger’s side wing mirror was damaged. In short, you need your wing mirrors!
I cannot find my item on your website? Why do you not supply it?
We supply the LARGEST independent range of wing mirror components in the UK. We are always developing our range and are often the first to introduce new-to-range products for newly released vehicles. Unfortunately, however, a proportion of components have never been released to the aftermarket for manufacture and as such are only available direct from vehicle manufacturers. If you would like to report a product missing from our catalogue, please get in touch, it always helps to have insight into what the market is missing!
How can I place an order?
You can place your order directly via our website, alternatively give our expert customer support team a call, they will be more than happy to assist you in placing an order over the telephone!
I’m struggling to understand the terms used to describe the functionality of my wing mirror unit?
Not to worry! We have developed an in-depth functionality icon system with easy-to-understand graphics and tooltips! Descriptions and explanations for these functionality icons can be found
  • here
  • . If you are still finding it tough to locate the correct part for your vehicle, our dedicated customer support team are on hand to help!