Returns Policy

Car Parts Online Ltd Returns Policy

We follow the distance selling regulations set out by trading standards which you can view in full here: http://www.legislation.gov.uk/uksi/2000/2334/contents/made.

Exchanging Parts

We offer 90 days (including weekends) to EXCHANGE UN-USED items in accordance with the following conditions

  • The part(s) is/are unused, no exchange will be offered to modified, used, weathered or previously fitted parts.
  • The Part is returned in ORIGINAL PACKAGING, no exchange will be offered to parts returned in NON-ORIGINAL PACKAGING as this dissolves our returns policy.
  • The returned part must come with a valid invoice which emailed upon confirmation of your order – any parts returned without a valid invoice produced by CAR PARTS ONLINE LTD will not be exchanged.
  • A member of our team, must first verify the exchange, an EXCHANGE CODE will then be provided to you.
  • The EXCHANGE CODE should be CLEARLY MARKED on the package and on your verified invoice, failure to mark this CLEARLY could result in the exchange not being processed and your original item being returned to sender.
  • Failure to contact CAR PARTS ONLINE LTD before any return will result in your part being returned to sender, an exchange will only take place when there is a VALID EXCHANGE CODE and A VALID INVOICE returned with your package and only with orders that are discussed and verified beforehand.
  • The cost of returning the original part ALWAYS lies with the customer, the customer can either post the original order back following all the conditions and we will exchange the part in our warehouse OR the customer will be offered a swap-it-service with our courier service, which will exchange the part upon the delivery of the new part, both are payable by the customer.
  • The company will take no responsibility for incorrectly ordered items and will ONLY bear the cost of return when a part is incorrectly despatched.
  • The cost of re-posting the correct order will be payable by the customer unless agreed differently by CAR PARTS ONLINE LTD.

Cancellation of orders

Please be advised that due to our efficient online system all orders are processed on the same day.

If you wish to cancel an order:

  • Orders placed online before 5PM are processed the same WORKING DAY, cancellation of an order placed online must take place before 3PM on the same day. Any request for cancellation after this time will be defunct as the order has been processed by our warehouse.
  • Orders placed over the phone with a member of our sales before 3PM team must be cancelled same day. Any request for cancellation after this time will be defunct as the order has been processed by our warehouse.
  • In the event of a failure to cancel the order within the limited time frame will result in your order being processed and despatched.
  • Cancelled orders will be processed on the same day, any reimbursements will be subject to a 5% cancellation charge and processed back to the original payment method on the same day.

Returning an Order

Damaged Parts, Incorrect Parts, Missing Parts

Please note that all electrical parts are checked and tested for functionality and all other parts are checked for damaged before despatch takes place.

  • All Parts MUST be checked within 24 hours of Delivery.
  • In the unlikely event that a part has been delivered DAMAGED/NOT COMPLETE OR INCORRECT the customer must inform us within 24 hours of the delivery, failure to do so may delay any further proceedings in ensuring a replacement is provided.
  • In the Unlikely event the order is incorrect and therefore is not compatible with your vehicle will be subject to CAR PARTS ONLINE first confirming this, a request of photographic evidence is highly likely and failure to comply with these conditions may result in the return being delayed.
  • In the event, that you have received a damaged part, once contacting one of our team, we will request photographic evidence on all the damage to the parts received, failure to provide this evidence may delay any further proceedings in ensuring a replacement is provided.
  • Upon verification of the evidence provided the customer will be provided a RETURNS CODE, to return the item.
  • The method of resolve is at the customer’s discretion, the damaged part can either be returned for an exchange and therefore falls under our EXCHANGE POLICY OR Reimbursed upon receipt of the Damaged part.
  • The returned part must come with a valid invoice from which you will be emailed upon your order – any parts that are returned without a valid invoice produced by CAR PARTS ONLINE LTD will not be exchanged or refunded.
  • The return must first be verified by a member of our team, verification of the order will result in an RETURNS CODE being provided to yourself.
  • The RETURNS CODE should be CLEARLY MARKED on the package and on your verified invoice, failure to mark this CLEARLY could result in the exchange not being processed and your original item being returned to sender.
  • Failure to contact CAR PARTS ONLINE LTD before any return will result in your part being returned to sender, an exchange will only take place when there is a VALID RETURNS CODE and A VALID INVOICE returned with your package and only with orders that are discussed and verified beforehand.
  • The part must be unused, no exchange/refund will be offered to modified, used, weathered or previously fitted parts, failure to comply with these conditions will make any claim for damaged items defunct.
  • The Part must be returned in ORIGINAL PACKAGING, no exchange will be offered to parts returned in NON-ORIGINAL PACKAGING as this dissolves our returns policy.
  • The cost of returning the original part ALWAYS lies with the customer, the customer can either post the original order back following all the conditions and we will exchange the part in our warehouse OR the customer will be offered a swap-it-service with our courier service, which will exchange the part upon the delivery of the new part, both are payable by the customer.
  • All orders that arrive damaged where the customer has advised one of our team that they would like an exchange, the return postage will be covered in full by CAR PARTS ONLINE LTD.

Items which are no longer required

All items that are no longer required by the customer are returnable under are our returns policy.

  • All items returned to CAR PARTS ONLINE LTD must follow the returns policy:
  • The part(s) is/are unused, no refund will be offered to modified, used, weathered or previously fitted parts.
  • The Part is returned in ORIGINAL PACKAGING, no refund will be offered to parts returned in NON-ORIGINAL PACKAGING as this dissolves our returns policy.
  • The returned part must come with a valid invoice which emailed upon confirmation of your order – any parts returned without a valid invoice produced by CAR PARTS ONLINE LTD will not be refunded.
  • A member of our team, must first verify the exchange, a RETURNS CODE will then be provided to you.
  • The RETURNS CODE should be CLEARLY MARKED on the package and on your verified invoice, failure to mark this CLEARLY could result in the return not being processed and your original item being returned to sender.
  • Failure to contact CAR PARTS ONLINE LTD before any return will result in your part being returned to sender, a refund will only take place when there is a VALID RETURNS CODE and A VALID INVOICE returned with your package and only with orders that are discussed and verified beforehand.
  • The cost of returning the original part ALWAYS lies with the customer, the return will be processed upon receipt of the unwanted item.
  • The company will take no responsibility for incorrectly ordered items and will ONLY bear the cost of return when a part is incorrectly despatched.
  • The cost of re-posting the correct order will be payable by the customer unless agreed differently by CAR PARTS ONLINE LTD.
  • All items returned without a valid reason will be subject to a -15% restocking and handling charge which will be taken from the reimbursement amount.

Personalised Products & Special Order Parts

  • All painting products are classed as personalised products as they are specifically painted by a specialist painting service and colour coded to your vehicle at your request.
  • Painted products are NON-RETURNABLE as they have been personalised.
  • If you wish to cancel a painted order, this must be done within 24 hours of making the order, orders after this time will be classed as processed and therefore cannot be cancelled.
  • If a painted order is incorrect then we must be notified within in 24 hours.
  • If an incorrect Paint Code/Registration/Basic Colour has been provided the cost of return postage and respraying lies with the customer.
  • In the event of a mistake made by CAR PARTS ONLINE LTD, we will be liable for the cost of respraying and return postage.
  • Special Order parts are ordered specifically at the customer’s request, please note that all special-order parts could have a maximum of a 4 week wait, Orders are non-cancellable from the date of ordering up to the due date provided by CAR PARTS ONLINE LTD.
  • Any orders that have not been fulfilled in the maximum due date will be subject to cancellation at the customer’s request.
  • Cancelled orders will be processed on the same day, any reimbursements will be subject to a 5% cancellation charge and processed back to the original payment method on the same day.

 

IF THE RETURNS POLICY IS NOT FOLLOWED THEN NO CREDIT OR EXCHANGE CAN BE GIVEN

Any questions or queries please contact us and we will be only too happy to help. Tel 0161 763 0808

None of the above affects your statutory rights.

Please Send all Returned goods to Car Parts Online, Unit 35 Bury Business Centre, Kay Street, Bury, BL9 6BU